Terms & Conditions
The agreement between you and AI Minds when you use our services. Plain language. No surprises.
Last updated: May 28, 2026
1. What we do
AI Minds builds, hosts, and manages AI employees that operate on your behalf — answering customers, qualifying leads, booking appointments, chasing invoices, and similar tasks. We're a managed service, not self-serve software. Each engagement begins with a free 30-minute audit and a signed Service Agreement that defines scope, channels, and integrations.
2. Payment & billing
All plans are billed monthly in advance, in USD. Setup fees are one-time, due before build starts. LLM and telephony usage (Anthropic, OpenAI, ElevenLabs, Twilio) is billed at provider cost on the same invoice. No long-term contract. Cancel anytime — your billing stops at the end of the current monthly period. We do not issue partial-month refunds.
3. Acceptable use
You agree not to use AI Minds to send spam, harass anyone, impersonate real individuals, run illegal operations, or generate content that violates third-party platform rules (Meta, Google, TikTok, Apple, etc.). You're responsible for ensuring your AI employees comply with the laws of every jurisdiction your business operates in — including AI disclosure rules where required.
4. Ownership
You own your data, your customer records, your brand voice, your transcripts, and everything your AI employees produce on your behalf. AI Minds owns the underlying platform, configurations, prompts, and tooling we build to deliver the service. If you cancel, we export your data and configurations to you and delete what we hold within 30 days.
5. Service uptime & support
We target 99.5% uptime on Solo and Squad plans; 99.9% uptime on Full Team (with a written SLA). Email support on Solo. Priority email + Slack on Squad. Dedicated account manager + Slack channel on Full Team. We aren't liable for downtime caused by third-party providers (telecom carriers, LLM APIs, platform outages).
6. Limitation of liability
Our total liability for any claim arising from your use of AI Minds is capped at the fees you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or business interruption. You agree to indemnify AI Minds against claims arising from your misuse of the service or your AI employees' interactions with your customers.
7. Changes & termination
We may update these terms with 30 days' notice via email. Continued use after the effective date means you accept the new terms. We reserve the right to suspend or terminate accounts that violate acceptable use, fail to pay, or pose risk to the platform or other clients. You may terminate at any time — see Section 2.
8. Governing law
These terms are governed by the laws of the State of Texas, USA. Any dispute will be resolved in the state or federal courts located in Dallas County, Texas. If any provision is held unenforceable, the remaining provisions stay in effect.
Questions about these terms? Email luis@ai-minds.ai — we'll answer in plain English.