Ava
Customer SupportAnswers every customer message in 60 seconds — chat, DM, WhatsApp, Messenger.
It's 9pm Sunday. Someone DMs your Instagram asking 'are you open tomorrow?' If you don't reply in 5 minutes, 80% of those customers book somewhere else. Ava reads every channel — chat, DM, WhatsApp, Messenger — and responds in 60 seconds in your brand voice. She answers the common stuff (hours, prices, services, policies), handles return requests up to a limit you set, and only pings you when a customer needs a human.
- Replies on Instagram DM, web chat, WhatsApp & Facebook Messenger instantly
- Knows your hours, prices, services, return policies & FAQs cold
- Escalates only when a customer truly needs a human (refunds, complaints, edge cases)
What you get
- 200+ customer messages handled per month
- Under 60-second average first reply, 24/7
- ~78% of conversations resolved without ever bothering you